Return and Refund Policy

At Vistellaty, customer satisfaction is our top priority. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

Return & Exchange Period

Customers may request a return or exchange within 30 days after receiving their order.

To qualify for a return or exchange, items must:

• Be unused and in original condition

• Include original packaging and accessories

• Not show signs of damage, misuse, or alteration

How to Request a Return

To start a return or exchange request, please contact our customer support team:

Email:
lynachziger8995@outlook.com

Please provide the following information:

• Order number

• Customer name

• Product details

• Reason for return

• Photos or relevant information (if applicable)

Our support team will review your request and provide further instructions.

Refund Process

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Free Return & Exchange

Vistellaty provides free returns and exchanges within the 30-day return period for eligible orders.

Customers must contact our support team before returning any products. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery. We will provide assistance with replacement or exchange options.

Non-Eligible Returns

Returns may not be accepted for:

• Items damaged through customer misuse

• Items without original packaging

• Requests submitted after the 30-day return period

Contact Us

For any return or refund questions, please contact:

Email:
lynachziger8995@outlook.com

Website:
https://vistellaty.shop